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These Terms & Conditions set out what you agree to when you open and use your pokemon9 account, including how access works, what transactions are covered, and how we handle your account details. Access to pokemon9 is subject to local law and available only where permitted in your eligible region.
By creating an account on pokemon9, you confirm that you have read, understood and agreed to these Terms & Conditions. They apply to every action taken through your account — browsing the game catalog, placing a transaction, using a payment method, or contacting support. We update these terms when the platform changes in a material way; the version displayed on this page is the current one. Your continued use of the account after an update means you accept the revised terms. Where access or eligibility is concerned, availability depends on local law and the eligible region you are accessing from. We do not extend account services to regions where local law does not permit it. Payment context under these terms includes the methods we support — Boost, GrabPay and Bank Transfer — and their use is governed by the transaction rules shown at the point of checkout in your account. Any third-party payment provider operates under its own separate terms, which sit outside this document. If a conflict arises between these terms and a third-party document, these terms govern your relationship with pokemon9.
Not everything you encounter through pokemon9 falls under the same policy. Understanding the boundary between what we govern and what sits outside our terms helps you know where to direct a question or a dispute. The four areas below map out the scope clearly.
Your account login, session management and account-level permissions are fully within scope. Any restriction or suspension of access follows the process described in these terms, and you can raise a query through our support channel.
Deposits and withdrawals processed through Boost, GrabPay or Bank Transfer are covered. The transaction record visible in your account dashboard is the reference point for any amount query — we do not govern the internal processing rules of the payment provider itself.
Game content supplied by studios such as Habanero, JDB, Joker, PG Soft and PlayStar is governed by our content-access terms. What you see in the catalog, and how games behave, reflects what each studio makes available — we display it; we do not alter it.
External services — including payment processors and device platforms — operate under their own separate terms. We are not responsible for the terms or conduct of those third parties, and disputes with them must be resolved through their own channels.
These Terms & Conditions are not one-directional. You hold a set of practical rights that let you interact with your account data and our support team in a direct, traceable way. Your transaction history is accessible from your account dashboard after login — every deposit and withdrawal is logged there with a timestamp and status. If any detail in your account profile is incorrect, the account settings page shows the fields you can update directly; for changes that require verification, the on-screen instructions walk you through the steps. You can raise a question about these terms at any time by contacting us through the support channel — we respond to policy questions in the same queue as account queries. If you believe an account action was taken in error, you can request a review by submitting the relevant transaction reference through support. We keep a record of each request and respond with the outcome.
Your full transaction log is visible in the account dashboard after login. Each entry shows the method used — Boost, GrabPay or Bank Transfer — along with the amount, date and status.
Account profile fields can be updated from the settings page. Fields that require identity verification display their own step-by-step instructions — follow those rather than contacting support first.
Any question about how these terms apply to your account can be sent through our support channel. Reference the specific clause or transaction you are asking about to get a faster, more focused response.
If you disagree with an account action, submit a review request through support with the transaction reference attached. We log every request and provide a written outcome within the timeframe shown in the support queue.
For any question specifically about your Terms & Conditions, account scope or a policy clause, we have three contact paths available. Choose the one that fits the nature of your query — each route goes to the same team, but different channels suit different urgency levels.
The fastest path for a policy or account question. Open the chat widget from your logged-in account page and include the clause or transaction reference you are asking about.
For written policy queries that benefit from a detailed response, email is the right channel. Include your account ID and the specific section of these terms you are referencing so our team can respond precisely.
The Help Centre accessible from your account dashboard contains the current version of these terms plus answers to frequently raised policy questions. Check there first before submitting a support ticket.
These Terms & Conditions describe not just account rules but also how we handle the information your account generates. We collect only what is necessary to run your account and process your transactions — no more. Cookies are used to keep your session active and to remember your catalog preferences; you can manage cookie settings from your browser at any time. Account security is tied to your login credentials, and any change to your password or linked payment method goes through the verification steps shown in your account settings. We retain your account and transaction records for as long as your account is active and for the period required to meet our obligations under applicable law in your eligible region. To request a change, correction or deletion of your account data, contact us through the support channel with your account ID and the specific action you are requesting.
We collect account and transaction data strictly to run your account. No data is sold or shared with third parties outside of what is needed to process your Boost, GrabPay or Bank Transfer transactions.
Session cookies keep you logged in and remember catalog browsing choices. You can review and adjust cookie permissions from your browser settings — clearing them will require you to log in again.
Password changes and payment method updates both require the verification steps shown inside your account settings. Do not share your login credentials; we will never ask for your password through chat or email.
Records are kept for as long as your account is active and for the legally required period in your region. To request a correction or deletion, contact support with your account ID and the specific data you are referencing.
The questions below cover the situations that come up most often when you read through the Terms & Conditions. If your question is not answered here, reach out through the support channel with your account ID.
They take effect the moment you complete the account creation process. Continued use of your account after any update to the terms means you accept the revised version. The current version is always the one displayed on this page.
Yes. Transactions processed through Boost, GrabPay or Bank Transfer fall within the scope of these terms at the pokemon9 account level. Each payment provider also has its own separate terms, which govern how the provider processes the transaction on its end.
Access depends on local law and the eligible region you are connecting from. We do not extend account services where local law does not permit it. Check the eligibility notice shown during account creation for the region-specific detail.
Most fields can be updated directly from the account settings page. Fields that need identity verification show their own step-by-step process on screen — follow those instructions. For anything you cannot update yourself, contact support with your account ID.
We retain your records for the period required by applicable law in your eligible region after account closure. To request deletion or correction of specific data, contact support in writing with your account ID and the data you are referencing.
We update the version shown on this page whenever a material change is made. We may also notify you through your registered account contact details. Your continued login and use of the account after a change confirms your acceptance of the updated terms.