App / Sports
This policy explains exactly what data pokemon9 collects when you register, deposit via Boost or GrabPay, and browse the game catalog — and how that data is stored, used and protected. Availability of our services depends on local law and eligible regions in Malaysia.
When you open an account with us, we collect the details you enter during registration — your name, email address, contact number and the payment method you choose to link, whether that is Boost, GrabPay or Bank Transfer. We use this information to operate your account, process wallet transactions and respond to support requests you send us. We do not sell your personal data to third parties. We do not share your details with any outside party except where required to process a transaction you initiated — for example, passing your wallet reference to Boost or GrabPay to complete a deposit or withdrawal. We may hold log data generated by your session, such as device type, browser session identifiers and pages visited, to maintain security and troubleshoot account issues. This data is retained only as long as it is necessary to service your account or meet obligations under applicable law. You may request a summary of the data we hold on you at any time by contacting our support team through the channels listed on this page. Requests are reviewed and responded to within a reasonable period.
This policy covers data generated through your direct interaction with pokemon9 — your account, your wallet activity and your game session logs. It does not extend to third-party services you navigate to from our pages, nor does it govern how payment processors like Boost or GrabPay handle data on their own systems. Read on to understand exactly which areas fall inside and outside our responsibility.
Data you provide during login, registration and account settings changes is fully within the scope of this policy. We hold it, we manage it, and you can request access to it at any point through our support channel.
When you deposit or withdraw via Boost, GrabPay or Bank Transfer, the transaction reference is logged in your account history. Our policy covers the record we hold — the payment processor's own data handling is governed by their separate terms.
Session data generated while you browse slots from Habanero, JDB or PG Soft, or explore live table categories, is collected for security and performance purposes. This browsing data is not shared for marketing or sold to any third party.
Links or integrations that take you outside the pokemon9 platform — including external payment portals or studio landing pages — are not covered by this policy. Those services operate under their own privacy terms, which we do not control.
You have real, actionable options here — this is not just a notice. Log in to your account dashboard at any time to review the contact details and payment methods we have on file. If any detail is out of date — your email address, your registered phone number, your linked wallet — you can update it directly from the account settings page without contacting support. For records we hold that are not editable from the front end, such as historical transaction logs tied to your Boost or Bank Transfer activity, submit a data inquiry through our support team. We will confirm what we hold and, where the law of your eligible region permits, provide a copy or arrange correction. Closing your account is also an option you can raise with our team — we will explain what happens to your data at that point and the retention period that applies.
Your account dashboard shows the contact details, linked payment methods and transaction history we currently hold. Check this after any account change to confirm the record is accurate.
Update your email, phone number or wallet reference directly from account settings. Changes take effect immediately and the new detail is reflected in all future correspondence from us.
If you want to know exactly what data we hold beyond what the dashboard shows, contact our support team via live chat or email. We will respond with a clear summary of the records tied to your account.
You can ask us to close your account and explain the data-retention steps that follow. The process and timeline are outlined when you submit the request through our support channel.
If something in this policy is unclear, or you want to act on any of the rights described above, these are the direct paths to reach our team. All privacy-related queries are handled by the same support team that manages account and wallet questions — no separate department, no automated-only channel.
Open the chat widget from any page on the pokemon9 site. Describe your privacy query in the first message so the agent can route it correctly from the start.
Send your data inquiry or correction request to our support email address shown in your account dashboard under the Help section. Include your registered account email so we can match the request.
Log in and navigate to Account Settings to review, edit or flag any data discrepancy directly. For items you cannot edit yourself, use the in-dashboard contact form to reach the team.
Security is built into how account data moves through our platform. Session data is encrypted in transit, and access to your account record is gated by your login credentials — we do not expose one account's data to another. Cookies are used to maintain your session state and remember your catalog position when you return, not to track your activity across other websites. You can manage cookie preferences through your browser settings at any time. Data retention runs on a schedule tied to account status — active accounts retain transaction and session logs for as long as the account is open; closed accounts are subject to a retention period determined by applicable legal obligations in your eligible region.
All data sent between your device and our platform — including Boost or GrabPay wallet references — travels over an encrypted connection. This applies whether you access the platform through a mobile browser or desktop.
We use session cookies to keep you logged in and remember your catalog position. No cross-site tracking cookies are placed. You can clear or block cookies from your browser settings without losing your account data.
Only you — authenticated by your login — can view your account records. Our support team can access account data only when you raise a support request, and only the fields relevant to resolving your query.
Data tied to your account is kept only as long as your account is active or as required by applicable law in your eligible region. When you close an account, we explain the retention timeline at that point.
These are the questions we hear most often about how your data is managed on the platform. If your question is not covered here, the live chat and email support paths listed above will get you a direct answer.
We collect the name, email address, phone number and payment method details you enter during registration. If you link Boost, GrabPay or Bank Transfer, the reference associated with each transaction is also logged in your account history.
We do not sell your data. We pass only the minimum reference needed to process a transaction — for example, your wallet reference to Boost or GrabPay when you deposit. Outside of transaction processing, your data stays within our platform.
Log in and go to Account Settings. You can edit your email, phone number and linked wallet from there. Changes apply immediately. If a field is not editable from the dashboard, contact our support team and they will assist.
Yes. Contact our support team via live chat or email with your registered account email. We will review the request and provide a summary of the data we hold, where permitted by the applicable law in your eligible region.
Cookies on our platform maintain your session and remember your catalog position between visits. We do not use cookies to track your activity on other sites. You can manage or clear cookies from your browser settings without affecting your account data.
When you request account closure, we outline the data-retention period that applies under the law relevant to your eligible region. Transaction records may be held for a defined period after closure; all other personal data is deleted when the retention window ends.